Platform ยท Guest feedback

Prevent bad reviews.
Before they go online.

94% choose a restaurant based on reviews. Via TheNextReview you get feedback right after the visit โ€” internally and privately. A low score reaches you first, not Google.

94% choose on reviews ยท +5โ€“9% revenue per star ยท Right after the visit
94% choose on reviews
+5โ€“9% revenue per extra star
Private feedback before Google
Instant alert on a low score
Review gating

The bad experience reaches you first.

Every guest who books via TableFlow automatically gets a feedback request after leaving. Happy? Send them to Google. Unhappy? Resolve it internally first.

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Automatic feedback

After every visit a feedback request goes out via TheNextReview. No manual work.

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Alert on a low score

A low score? An instant notification to the manager โ€” action required, before it goes online.

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Private first

Criticism lands internally and privately, so you get the chance to put it right.

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Send on to Google

Happy guests get sent on with one tap for a positive Google review.

๐Ÿ”—

Linked to the booking

Feedback is tied to the reservation and the guest card โ€” you know exactly who and when.

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Feeds HorecaGPT

Guest satisfaction flows into HorecaGPT for advice on guest retention.

Guest giving feedback on their phone
The flow

From dinner to a better reputation.

Five steps that protect and improve your Google rating.

1

Guest dines

Reservation via TableFlow, the visit goes as it always does.

2

Automatic feedback

After leaving, a private feedback request follows via TheNextReview.

3

Low score? Alert

The manager gets an instant notification โ€” not Google.

4

Turn it around

Get in touch, resolve it; happy guests you send on to Google.

Why TableFlow

Reputation management built into your system.

No separate review platform that doesn't know your guests โ€” TableFlow does.

FeatureTableFlowOpenTableSevenRooms
Feedback internal before Googleโœ“โœ—~
Automatic after every visitโœ“~โœ“
Alert on a low scoreโœ“โœ—~
Send on to Google on a high scoreโœ“โœ—~
In practice

Every star counts toward your revenue.

  • โœ“Feedback linked to the reservation and guest card
  • โœ“Low scores flagged as action-required in your dashboard
  • โœ“Satisfied guests to Google with one tap
  • โœ“Scores feed HorecaGPT advice on guest retention
Happy guests in a restaurant
We now catch unhappy guests internally. Our Google score is climbing instead of us putting out fires.
โ€” Fine-dining manager

Protect your online reputation.

Make guest feedback work for you instead of against you.

Start with TableFlow